Wed Feb 22 2012 10:23:55 Pacific Standard Time
The States Logistics Services Inc. Web interface is designed to provide our company a unique online presence, which will enable us to keep in touch with our most valuable resource - our customer. We now offer our valued clients enhanced customer service over the Web that allows them to track current shipments and request our services 24 hours a day.
With States Logistics Services Inc. Web our customers can instantly get access to delivery information that is crucial to their business while our dispatch team can concentrate on planning new loads. Our clients can easily track the status of their current shipments online using the information specific to a freight bill.
Traditionally to process a requested pickup we needed to have someone available to speak directly to our customer, get all the information we need, manually enter this information, and phone the client back to confirm the pickup details. With States Logistics Services Inc. Web this intricate process can be completed online 24 hours a day. Our clients can enter requested pickup details like the delivery time needed, the exact type and quantity of freight, the temperature requirements of the freight and even requests for specific equipment. The information entered by a client is then available for our transportation deptartment to accept directly into TMS System and a notification can be sent to our client.